Enterprise Network Management
Take a proactive approach to Network Performance monitoring to reduce downtime and lower your total cost of ownership
MUN Solutions’ Remote Network Management strategy is the fastest, easiest, and most cost-effective way to upgrade to a proactively managed network environment. Proactively managed networks benefit from capacity planning, reductions in circuit charges, and a greater percentage of resource availability. MUN extensive, state-of-the-art monitoring and management tools enable us to actively detect and prevent potential problems on your network from becoming real-time crises. By choosing MUN to provide you with Enterprise Network Management services, you can exercise your business expertise without those concerns.
Is your Network Management Solution reactive or proactive?
REACTIVE |
|
PROACTIVE |
| |
|
|
| |
|
Network performance is not monitored. |
| |
|
|
| |
|
Performance problems are responded to as they happen. |
| |
|
|
| |
|
Problems impact user productivity. |
| |
|
|
| |
|
Financial losses are incurred due to network failures. |
| |
|
|
| |
|
Substantial portion of IT budget is spent on support. |
| |
|
|
|
|
| |
|
|
| |
|
Network health is monitored in real-time. |
| |
|
|
| |
|
Potential problems are detected before they occur. |
| |
|
|
| |
|
Corrective actions are taken off-hours. |
| |
|
|
| |
|
Failure and unnecessary downtime are avoided. |
| |
|
|
| |
|
Significant Return on Investment is realized. |
| |
|
|
|
MUN Solutions’ Enterprise Network Management Solution offers a variety of services that can be tailored to meet your individual company’s needs:
Managed Firewall Services
MUN is staffed by network engineers around the clock, 365 days a year. MUN actively administers and monitors your firewall 7 days a week, 24 hours a day, to ensure that your security policy is properly implemented. In addition to providing you with a fully configured firewall for installation at your site, MUN's Managed Firewall Services include:
| |
|
|
7 x 24 active management & monitoring. |
| |
|
|
|
| |
|
|
Automatic upgrades & maintenance of the latest software & patches. |
| |
|
|
|
| |
|
|
Content filtering. |
| |
|
|
|
| |
|
|
Monthly activity reports. |
| |
|
|
|
| |
|
|
Remote user & branch office VPN capability |
Network Monitoring Services
Network Monitoring is an essential component of any proactive network management strategy. MUN Solutions’ provides robust full-time monitoring at a lower cost and without any initial investment. Network infrastructure components, including routers, switches, hubs, and servers, are monitored for performance and faults. This comprehensive, fully integrated service allows clients to take full advantage of additional capabilities in Remote Network Management.
The most efficient way to monitor is through a dedicated facility. All network infrastructure components are monitored for performance and faults. As predefined thresholds are exceeded or upon detection of a network fault, MUN personnel open a trouble ticket, diagnose the problem, notify client support personnel, and provide preliminary resolution recommendations.
Monitoring And Resolution Management Services
Resolution Management Services provide a single point of contact for isolation and resolution of problems anywhere on the network. Expert methodologies are used to resolve fault, performance, and configuration problems for all managed devices.
MUN Solutions will also escalate issues with the appropriate vendors until there is a satisfactory resolution. MUN’s vendor management allows you to focus on your job. As predefined thresholds are exceeded, or upon detection of a network fault, Network personnel open a trouble ticket, perform advanced diagnostics, attempt to resolve the problem remotely and if necessary dispatch on on-site engineer, and notify client of actions.
If MUN Solutions receives a fault on a device and it is determined that it is a carrier or hardware problem, MUN Solutions will contact the vendor on behalf of the client. After the vendor is notified, the Network Engineer's will monitor the status of the open ticket until completion. The combined features of this service free up time for your internal IT staff, allowing them to concentrate on core business initiatives. |
